1. Refund Policy (90-Day Returns)
Customers may return their device within 90 days of purchase for a refund as per the criteria below:
**Devices discounted for research, paid with financing or bulk orders are NOT eligible for any refund. Truemed payments are only refunded 80%. **
Refund amounts:
100% refund applies to customers in the United States
80% refund applies to customers in all other countries
Returns must include the original packaging, all accessories, and be in good condition with no major wear and tear.
This return policy applies only to the first device purchased via LexiGraceDesign.org
Additional devices are not eligible for refund.
If multiple devices were ordered, only the first device is refundable at 80% regardless of region.
United States:
Return shipping instructions will be provided by LexiGraceDesign.
Refund is processed after the returned device is received and inspected.
All other countries:
Customer is responsible for arranging and paying for return shipping to the original shipping origin.
Refund is processed after the returned device is received and inspected.
Consultations & Digital Products
Consultation packages ($795 for 3 sessions or $265 per session) are refundable at 80% for unused sessions within the 90-day period.
Masterclasses and other digital educational products are non-refundable once purchased.
2. LexiGraceDesign Device Warranty (12-Month Coverage)
Devices purchased on LexiGraceDesign’s website are covered by a 12-month warranty for manufacturing defects.
Coverage includes:
Faulty materials or workmanship — LexiGraceDesign will repair or replace at its discretion at no charge.
Exclusions:
Misuse, abuse, improper handling
Accidental damage (drops, impacts, liquids)
Unauthorized repairs or modifications
Normal wear and tear (cosmetic damage)
Damage from failure to follow instructions
Warranty process:
Contact customer support via Contact Form
Undergo troubleshooting and provide photos and/or videos of the reported issue
If fault confirmed, return device for repair/replacement (no charge for USA)
Paid repair services are available for issues not covered by warranty.
3. LexiGraceDesign CARE Extended Warranty & Damage Coverage
LexiGraceDesign CARE is an extended warranty and accidental damage protection plan, purchasable within 30 days of device delivery.
Refunds & CARE
If a customer returns their device within the 90-day return period and had purchased CARE:
The CARE fee is 80% refundable.
20% is retained to cover administrative and activation costs.
Damaged or Destroyed Devices
If the device is damaged or destroyed during the 90-day window:
The right to return for a refund is voided.
CARE remains valid — customers may still file a claim for repair or replacement under CARE.
CARE After Return Period
Once the 90-day return window passes and the device is kept, CARE is non-refundable and fully active.
If the device is returned, the CARE plan is automatically terminated.